Frequently Asked Questions

Are your shoes authentic?

Yes. Every single pair. We source directly from Nike and Jordan Brand authorized outlet channels. No fakes, no replicas, no exceptions. Ever.

What does B-Grade or Outlet Sourced mean?

B-grade pairs are 100% authentic shoes that did not pass Nike's standard retail quality check due to a minor cosmetic imperfection — like a small glue mark, slight stitching variation, or tiny scuff. The shoe is structurally sound and wears identically to a retail pair. Same factory, same materials, same production line.

How does sizing work?

All sizes are in US sizing. Kids sizes are listed as 4Y through 7Y. Adult sizes start at 7.5. We recommend going true to size. Go half size up for a roomier fit. Not sure? DM us on Instagram @labxsupply before ordering — we'll tell you exactly what to do.

How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, delivery takes 3–7 business days. Every order includes a tracking number sent to your email.

Do you ship internationally?

Currently shipping within the United States only. International shipping coming soon — follow @labxsupply for updates.

Can I return or exchange?

All sales are final due to the outlet-sourced nature of our inventory. Please check sizing carefully before ordering. If there is an issue with your order — wrong item, damage, or anything unexpected — DM us @labxsupply on Instagram immediately and we will make it right. No runaround.

How do I use a discount code?

Enter your code at checkout in the Discount Code field. Active codes: SNKRS10 (10% off sitewide), LABXVIP25 (25% off VIP).

How do I contact you?

DM us on Instagram @labxsupply — fastest way to reach us. We respond 7 days a week, usually within a few hours.